Trade Aid Kits FAQs
Frequently Asked Questions.
Looking for an answer? Find information about Trade Aid Kits, our products, shipping, workplace first aid, business orders, refills and more.
Products & Kit Contents
Choosing the Right First Aid Kit.
Our first aid kits are designed around the practical needs of Australian tradies, worksites and work vehicles. Here's what to know when deciding which Trade Aid Kit is right for you.
The Classic Kit is our larger and more comprehensive first aid kit, designed for situations where you want a broader range and greater quantity of first aid supplies close at hand.
The Compact Kit is smaller and lighter, making it ideal for keeping in a work vehicle, tool bag or close to an individual worker. Its carabiner also allows it to clip onto a toolbelt or other gear.
Many businesses use both: a Classic Kit as their main first aid kit and Compact Kits where more portable access is useful.
Compare Trade Aid Kits →The exact contents depend on which kit you choose. Trade Aid Kits include first aid supplies for common workplace injuries such as cuts and wounds, burns, eye injuries, bleeding and other foreseeable incidents.
Each product page includes the current contents of that particular kit, so you can see exactly what is included before purchasing.
View Our First Aid Kits →Yes. Trade Aid Kits are designed specifically with Australian tradies, construction crews, work vehicles and other demanding work environments in mind.
The bags are built to be tough and easy to navigate, while the contents have been selected to provide practical first aid supplies for the types of injuries workers may encounter on the job.
Yes. Work vehicles are one of the main places our kits are designed to be kept. The Compact Kit is particularly useful where space is limited, while the Classic Kit provides a larger first aid option for utes, vans and other work vehicles.
The most appropriate kit and location should reflect your work, vehicle setup, hazards and how quickly workers can access first aid supplies.
That's what they were built for. Trade Aid Kit bags use a heavy-duty weatherproof construction designed for the environments tradies work in, rather than the lightweight cases commonly found in generic first aid kits.
They are designed to live where they're needed, including utes, vans, workshops and worksites.
No. The bag is designed to keep being used. When first aid supplies are used, damaged or reach their expiry date, you can replace the consumable contents rather than purchasing another complete kit.
Our refill option makes it easier to replenish your Trade Aid Kit and keep it ready for the next time it's needed.
View First Aid Kit Refill →Compare our first aid kits, bundles and refill options to find the setup that best suits your work.
Orders & Shipping
Getting Your Kit To You.
Find answers about ordering, delivery, tracking and what to do if something isn't right with your order.
We ship Trade Aid Kits to customers across Australia, including metropolitan and regional areas.
Delivery availability and any applicable shipping charges are shown during checkout based on your order and delivery address.
View Shipping Policy →Delivery time depends on your location, the products ordered and the freight service available to your address.
Once your order has been dispatched, use the tracking information provided to follow its progress. Regional and remote deliveries may take longer than metropolitan deliveries.
Where tracking is available, you'll receive delivery information after your order has been dispatched so you can follow the shipment to your delivery address.
If you haven't received the information you expected, check your junk or spam folder first and then contact us if you still need help locating your order.
If you need to change an order, contact us as soon as possible. We may be able to help if the order has not yet been processed or dispatched.
Once an order has entered the fulfilment or delivery process, changes may no longer be possible.
Contact Trade Aid Kits →If your order arrives damaged or there is an issue with what you received, contact us as soon as you can with your order details.
Photos of the packaging and affected product can also help us understand what has happened and work through the next steps with you.
Contact Us →Yes. Businesses can order smaller quantities directly through our online store, while larger, mixed or ongoing requirements can be handled through our Business & Bulk Supply service.
If you're outfitting a crew, fleet, workshop or multiple sites, send us your requirements and we can help organise the most suitable setup.
Business & Bulk Supply →Workplace First Aid
Planning First Aid For Your Workplace.
Workplace first aid arrangements should reflect the size, location, hazards and needs of your workforce. These answers cover some of the most common questions Australian businesses ask.
There is no single universal rule requiring one first aid kit for a fixed number of workers.
The number, type and location of first aid kits should be based on factors such as your workplace size, layout, hazards, workforce and how quickly workers can access first aid supplies.
Workplace First Aid Requirements →Safe Work Australia guidance provides recommended first aider ratios based on workplace risk and location.
As a general guide, the recommended ratios are one first aider for every 50 workers in low-risk workplaces, one for every 25 workers in high-risk workplaces, and one for every 10 workers in remote high-risk workplaces.
Your actual first aid arrangements should still be determined by the hazards, workforce, work patterns and location of your workplace.
Work vehicles and mobile workers should be included when assessing how workers will access first aid.
Safe Work Australia guidance states that first aid kits should be kept inside work vehicles where workers travel as part of their job. The most appropriate kit will depend on the work being performed, hazards and vehicle setup.
First aid kits should be positioned where workers can access them quickly and easily.
Larger workplaces, separate work areas, vehicles, mobile crews or sites with significant distances between workers may require multiple first aid locations.
Kits should also be clearly identifiable and protected from conditions that could damage the contents.
First aid kits should be checked regularly and after supplies have been used.
Used, damaged or expired items should be replaced so the kit remains stocked and ready when required. Businesses may find it helpful to include kit checks in their regular workplace inspection or maintenance process.
View First Aid Kit Refills →No. A first aid kit is only one part of a workplace's overall first aid arrangements.
Businesses also need to consider matters such as workplace hazards, access to first aid supplies and facilities, trained first aiders, work locations and emergency procedures.
The appropriate arrangements depend on your particular workplace and the requirements that apply in your state or territory.
Not necessarily. Safe Work Australia's model guidance provides a useful framework, but workplace health and safety laws and guidance are administered by individual states and territories.
Businesses should check the requirements and guidance that apply where they operate.
Requirements by State →Trade Aid Kits are designed to support workplace first aid arrangements, but the appropriate kit quantity, contents, placement, trained first aiders and other measures depend on your business, hazards, workforce, location and applicable state or territory requirements.
Business & Bulk Supply
First Aid Kits For Your Crew.
Outfitting a team, fleet or multiple worksites? We can help businesses organise larger quantities, mixed kit setups and ongoing first aid supply requirements.
Yes. We supply Trade Aid Kits to businesses ranging from smaller trade companies through to construction crews, mining operations, workshops, fleets and businesses with multiple locations.
You can purchase smaller quantities directly through the website, while larger or ongoing requirements can be handled through our Business & Bulk Supply service.
Business & Bulk Supply →If you need 11 or more kits, a mix of different Trade Aid Kits, supplies across multiple locations or an ongoing business arrangement, the Business & Bulk Supply page is the best place to start.
For smaller quantities, you can generally order directly through our online store.
Yes. Many businesses use different kits for different locations or roles.
For example, a business may use larger Classic Kits as the main first aid kits at workshops or sites, while Compact Kits can be placed in work vehicles or with workers who need more portable access to supplies.
If you're unsure how to structure your order, tell us about your crew and work environment and we can help you work through the options.
Yes. Trade Aid Kits can be supplied for utes, vans, service vehicles and larger work fleets.
Standardising the same kit across a fleet can make it easier for workers to know where first aid supplies are located and for businesses to manage inspections and refills over time.
Fleet First Aid Kits →Yes. Construction and mining are two of the main industries Trade Aid Kits are designed around.
We can supply kits for construction companies, site crews, work vehicles, workshops, mining operations and other high-risk work environments.
Construction First Aid Kits →Mining First Aid Kits →
Yes. One of the advantages of using a standardised first aid kit setup is that the bags can continue to be used while consumable supplies are replaced as needed.
Refill kits can help businesses replenish used or expired items without unnecessarily replacing the complete first aid kit.
View First Aid Kit Refills →Head to our Business & Bulk Supply page and send through your requirements using the quote form.
Let us know what products you're interested in, approximate quantities and anything else we should know about your crew, vehicles or sites. We can then work through the order with you.
Request a Business Quote →For larger quantities, mixed kit orders, fleet requirements or ongoing first aid supply, send us your requirements and we'll help organise the next step.
Refills & Kit Maintenance
Keep Your Kit Ready to Go.
A first aid kit should not be something you buy once and forget about. Used, damaged or expired supplies need to be replaced so your kit stays stocked and ready when it is needed.
Yes. Trade Aid Kits are designed to keep being used rather than replacing the entire kit every time supplies are consumed.
When items are used, damaged or reach their expiry date, the consumable supplies can be replenished while you continue using the original bag.
View First Aid Kit Refill →A first aid kit should be checked and replenished after supplies have been used, and as part of your regular workplace first aid checks.
Items that are missing, damaged, contaminated or expired should be replaced so the kit remains stocked for the injuries and incidents your workplace may need to respond to.
Some first aid products have expiry dates and should be replaced once they reach the date shown on the packaging.
Expiry periods vary between individual products, so checking the dates on the actual supplies in your kit is the most reliable way to determine when an item needs replacing.
No. If the bag itself is still in good condition, there is usually no reason to replace the entire kit simply because individual consumable items have expired.
Replace the affected supplies, check the rest of the kit and keep using the bag.
Once the immediate incident has been dealt with, check the first aid kit and identify what was used.
Replace those supplies as soon as practical and take the opportunity to check the rest of the kit for missing, damaged or expired items.
Read Restocking Guide →Businesses with multiple kits may find it useful to standardise their setup and include first aid kit checks within their regular workplace inspection or maintenance process.
Keeping a record of where kits are located, checking them after use and replenishing supplies consistently can make larger first aid setups much easier to manage.
If you are managing kits across a fleet, multiple crews or several worksites, our Business & Bulk Supply service can also help with ongoing supply requirements.
Business & Bulk Supply →Inspect the kit regularly and after supplies have been used.
Replenish used, damaged, missing or expired first aid supplies.
Keep the original bag in service rather than replacing the whole kit.
Returns & Refunds
Need to Return An Order?
If something isn't right with your order, here's what you need to know about returns, exchanges, damaged products and refunds.
We offer a 30-day return and exchange period from the date you receive your order.
To be eligible, goods must generally be unopened, unused and undamaged, and proof of purchase must be provided. The return also needs to be initiated within the 30-day period.
View Refund Policy →Email us at enquiries@tradeaidkits.com.au with the subject line Returns.
Please include your order number, your name and the reason for the return. We'll then reply with the relevant return instructions.
Contact Trade Aid Kits →Customers are generally responsible for return shipping costs where the return is not related to a faulty or damaged product.
We strongly recommend keeping proof of postage when returning an item so the shipment can be tracked if required.
Contact us as soon as possible if a product arrives damaged, faulty or there is another issue with what you received.
Include your order details and, where possible, photos showing the product and packaging. This helps us assess the issue and organise the appropriate next step.
Report an Order Issue →Once a returned item has been received and inspected, we'll confirm the outcome of the return.
If the refund is approved, it will be issued back to the original payment method. Processing times vary depending on the payment provider, but refunds are typically reflected within 3–7 business days.
Get in touch with us first. If you're unsure whether you need to return something, have received the wrong product or have a question about your order, we're happy to work through it with you.
We're a small Australian business and aim to respond to enquiries within 1–2 business days.
Contact Us →Send your order number, name and reason for the return.
We'll provide the next steps for returning or resolving your order.
Once assessed, we'll confirm the applicable exchange or refund.
Include your order number so we can find your details and help resolve the issue as quickly as possible.
About Trade Aid Kits
Built for Australian Tradies.
A few of the most common questions about who we are, where we're based and what sits behind Trade Aid Kits.
Yes. Trade Aid Kits is an Australian business based in Perth, Western Australia.
The brand was created around the needs of Australian tradies, construction crews, work vehicles and demanding work environments.
Read Our Story →Yes. We donate $3.90 to Lifeline Australia for every Trade Aid Kit sold.
That means every 10 kits sold contributes $39, equivalent to the average cost of Lifeline providing one crisis support call.
We believe looking after the people who build Australia should go beyond physical injuries.
Supporting Lifeline →Trade Aid Kits are available online and through selected retail stockists.
Because our stockist network can change as new locations are added, the best place to find the latest retail locations is our dedicated Where to Buy page.
Find a Stockist →Absolutely. If you're unsure which product best suits your work, vehicle, crew or business, send us a message and tell us a little about what you need.
For larger quantities or business-wide requirements, you can also use our dedicated Business & Bulk Supply service.
Contact Trade Aid Kits →Supporting mental wellbeing alongside physical safety.
Still Have a Question?
We're Here to Help.
Can't find the answer you're looking for? Send us a message and we'll help with products, orders, business supply or anything else Trade Aid Kits related.