FAQ's

We have a fulfillment company who handles all online orders. This means that rain hail or shine (or swell), your purchase will be processed and shipped within 1-2 business days.

Please note, unfortunately we are unable to amend, add to, or cancel an order once it has been placed, as your order goes direct to the warehouse for packing. 

The shipping time will be dependent on Australia Post and the method that you have selected (express or standard)

Current Estimated Standard Shipping Time: 
3-6 Business Days Australia Wide | Western Australia 2-3 Business Days.

Although our kits have been built using quality materials to have a very long shelf life there are regulations that dictate that the expiry date on our Trade Aid Kits tag must match the shortest expiry of a product within the kit. 

“Shelf life” is a term or period during which a component or product remains suitable for the intended use. 

An expiry date is the termination of shelf life, after which a percentage of the component e.g., medical supplies, may no longer function correctly or as intended. 

We have listed the expiry dates of our Trade Aid Kit components below: 

• Combine dressing: 3 years 

• Conforming bandage: 5 years

• Adhesive dressings: 3 years 

• Eye Pads: 3 years 

• Hydrogel dressing: 5 years 

• Cotton gauze swabs: 3 years 

• Non adherent wound dressings: 3 years 

• Splinter probes: 3 years 

• Skin cleaning wipes: 3 years 

• Saline: 3 years 

• Wound closures: 3 years 

• Wound dressings: 3 years

If anything is unclear or you have more questions feel free to contact our customer support team at tradeaidkits@gmail.com.au

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email tradeaidkits@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When the returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Safe Work Australia states that all workers must be able to access a first aid kit containing equipment for administering first aid for injuries including: cuts, scratches, punctures, grazes and splinters, muscular sprains and strains, minor burns, amputations and/or major bleeding wounds, broken bones, eye injuries, and shock.

We have stocked our Trade Aid Kits with contents that Safe Work Australia has deemed necessary for workplace first aid kits.  

NOTE: In addition to medical supplies found in the Trade Aid Kit, you should consider whether other first aid equipment is necessary to treat specific injuries or illnesses that could occur as a result of a hazard at your workplace.

Safe Work Australia states that medication including analgesics like paracetamol and aspirin should not be included in first aid kits because of their potential to cause adverse health effects in some people including pregnant women and people with medical conditions like asthma. The supply of these medications may also be controlled by drugs and poisons laws. Workers requiring prescribed and over-the-counter medications should carry their own medication for their personal use as necessary.